.support-flow { max-width: 660px; margin: 0 auto; display: grid; gap: 24px; padding-bottom: 32px; color: var(--color-brand-ink); }
.support-flow-home { max-width: 760px; }
.support-flow-heading h1 { margin: 0; font-family: Fraunces, Georgia, serif; font-size: clamp(28px, 4vw, 38px); line-height: 1.2; overflow-wrap: anywhere; }
.support-flow-heading p { color: var(--color-gold-deep); margin: 12px 0 0; }
.support-flow-home .support-flow-heading { text-align: center; }
.support-flow-choices { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; }
.support-flow-choice { display: flex; align-items: flex-start; gap: 16px; padding: 24px; border-radius: 16px; border: 1px solid var(--color-border-default); background: white; }
.support-flow-choice > img { width: 48px; height: 48px; flex: 0 0 48px; }
.support-flow-choice > div { min-width: 0; flex: 1; display: grid; gap: 16px; }
.support-flow-choice h2, .support-flow-history h2 { margin: 0; font: 500 18px/1.45 "Plus Jakarta Sans", sans-serif; }
.support-flow-choice p { margin: 0; font-size: 15px; }
.support-flow .button { min-height: 48px; white-space: normal; }
.support-flow .button.primary { background: var(--color-brand-gold); color: var(--color-brand-ink); border: 0; }
.support-flow .button.secondary { background: var(--color-action-soft); color: var(--color-brand-ink); border: 1px solid var(--color-border-default); }
.support-flow .button.quiet { color: var(--color-gold-deep); }
.support-flow button:focus-visible, .support-flow a:focus-visible, .support-flow textarea:focus-visible, .support-flow-file:focus-within { outline: 3px solid var(--color-gold-deep); outline-offset: 3px; }
.support-flow-history, .support-flow-results, .support-flow-actions, .support-flow-card { display: grid; gap: 20px; }
.support-flow .support-flow-card { padding: 24px; margin: 0; border-radius: 16px; min-width: 0; }
.support-flow-card > img { width: 48px; height: 48px; }
.support-flow-card label { display: grid; gap: 14px; }
.support-flow-card textarea { width: 100%; min-height: 112px; resize: vertical; box-sizing: border-box; font: inherit; padding: 14px; border: 1px solid var(--color-border-default); border-radius: 12px; color: var(--color-brand-ink); background: white; }
.support-flow-card p { margin: 0; }
.support-flow-card form { display: grid; gap: 16px; }
.support-flow-hint, .support-flow-query, .support-flow-saved { font-size: 14px; color: var(--color-gold-deep); }
.support-flow-query, .support-flow-copy, .support-flow-thread p { white-space: pre-wrap; overflow-wrap: anywhere; }
.support-flow-filters { display: flex; gap: 8px; flex-wrap: wrap; }
.support-flow-ticket { width: 100%; border: 0; border-radius: 12px; text-align: left; background: white; color: var(--color-brand-ink); padding: 20px 24px; display: grid; gap: 8px; cursor: pointer; font: inherit; overflow-wrap: anywhere; }
.support-flow-ticket span { font-size: 14px; color: var(--color-gold-deep); }
.support-flow-thread { display: grid; gap: 20px; }
.support-flow-thread article { display: grid; gap: 10px; }
.support-flow-thread small { color: var(--color-gold-deep); }
.support-flow-auto { padding: 20px; background: var(--color-action-soft); border-radius: 12px; }
.support-flow .support-back { justify-self: start; padding-left: 0; }
.support-flow-upload { display: grid; gap: 12px; }
.support-flow-file { position: relative; cursor: pointer; overflow: hidden; }
.support-flow-file input { position: absolute; inset: 0; width: 100%; height: 100%; opacity: 0; cursor: pointer; }
.support-flow-preview, .support-flow-attachment img { display: block; width: 100%; max-height: 260px; object-fit: contain; border-radius: 12px; }
.support-flow [aria-busy="true"] { cursor: progress; }
@media (max-width: 760px) {
  .support-flow-choices { grid-template-columns: 1fr; gap: 16px; }
  .support-flow { gap: 24px; }
  .support-flow-choice { gap: 16px; }
  .support-flow-choice h2 { font-size: 17px; }
}
@media (max-width: 370px) {
  .support-flow-choice, .support-flow .support-flow-card { padding: 20px; }
  .support-flow-choice { gap: 12px; }
  .support-flow-choice > img { width: 40px; height: 40px; flex-basis: 40px; }
}

.support-owner { display: grid; gap: 16px; }
.support-owner dl { display: grid; gap: 16px; }
.support-owner dt { font-weight: 700; }
.support-owner dd { margin: 6px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; }
.support-owner textarea { width: 100%; min-height: 80px; font: inherit; }

.support-flow-choice .button { width: 100%; }
.support-flow .customer-support-progress p { color: var(--color-gold-deep); }